Returns, Refunds & Complaints Policy
Our Commitment to Satisfaction in Enfield Wash
As a trusted local florist proudly serving Enfield Wash and the surrounding communities, we go above and beyond to ensure every bouquet and arrangement brings delight. Your confidence in our fresh flowers is our top priority, and we stand by our services to both households and businesses across the area.
Fresh Flowers Guarantee
We understand that sending and receiving beautiful, fresh flowers is all about making someone’s day. That’s why Flower Delivery Enfield Wash guarantees that all flowers dispatched from our shop in Enfield Wash are hand-selected for freshness, quality, and longevity. Our freshness window ensures your flowers will look their best for a minimum of five days when cared for as instructed.
In the rare event your flowers do not arrive in optimal condition, please read below for instructions on how to reach out so we can make things right.
Damaged-on-Arrival and Freshness Concerns
If your flowers or floral gifts arrive damaged or fail to meet our freshness guarantee, please notify us within 24 hours of receipt. It is helpful to provide clear photos of the item as it arrived. This allows us to quickly assess the issue and provide a prompt resolution.
Common examples of concerns covered by our policy include wilted stems, broken flowers, and premature fading within the freshness window, as well as significant damage caused during transit.
Refunds and Replacements
Your satisfaction guides our refund and replacement options. If your flowers are damaged on arrival, or if there are valid concerns regarding their condition, you may choose between:
- A full replacement with a similar bouquet or arrangement, delivered free of charge at the earliest available date.
- A full or partial refund to your original payment method, depending on the nature and extent of the issue.
How to Make a Return or Lodge a Complaint
If you wish to return an item or raise a complaint, please contact our team as soon as possible with the details of your order and the issue experienced. To process your return or complaint efficiently, we may request photographs and some brief information regarding your experience. Our dedicated staff will respond promptly, usually within one working day, to resolve your case with courtesy and care.
In instances where we have made a mistake or if you are dissatisfied with any aspect of our service, we are committed to resolving matters swiftly and fairly. We view all feedback and complaints as an opportunity to improve our service for every Enfield Wash customer.
Trusted Local Florist — Here for Enfield Wash
Flower Delivery Enfield Wash is deeply invested in the satisfaction and happiness of every customer in our community. We are proud to offer high standards of care, a dependable freshness guarantee, and a straightforward complaints and returns process.
Thank you for choosing us — your trusted partner for fresh and memorable flowers in Enfield Wash.
